3 Pieces of Customer Experience
Customer experience (CX) is a complex and multi-faceted concept. It encompasses everything from the customer’s first interaction with a company to their last. But at its core, CX is all about how customers feel. There are three key pieces to CX: 1. Success Success is the degree to which customers are able to accomplish their […]
How to Write Good Emails for Work
It is important to write good emails to get your point across clearly and concisely.
Positive Language In the Workplace
Positive language in the workplace, an essential tool for effective communication. Creating a welcoming atmosphere where people feel valued.
The Customer Focused Mindset
What is a Mindset? A mindset is defined as the attitudes, inclinations, or beliefs of an individual. Those attitudes affect our actions. What is a Customer-Focused Mindset? A Customer-Focused Mindset is when attitudes and beliefs are aligned to help your customers in any way possible. Accordingly, you make sure they are confident that they are being treated with care and […]
Using Gender-Inclusive Language
Communication with gender-inclusive language is characterized by the use of language that is neutral and not biased towards any particular gender. There are many reasons for using gender-inclusive language. One need is to nurture the growth of a more welcoming and respectful community for people of all genders. In our evolving social climate, gender-inclusive language also helps […]
Successful Cross Team Collaboration
Facilitating Cross Team Collaboration –
Some tips about bringing together teams with different focus to work together on a common goal or project.
Presentations and Bullet Points
The most common way to clearly present a text as a visual aid is by using bullet points. But there are a few rules to remember when using bullets, read to find them out.
Presenting? It is all about storytelling
It happens all the time. You and your team are victorious over a problem you needed to solve – and now your boss wants you to present it and tell your story. As if it wasn’t hard enough solving the issue, now you have to talk about it. In. Front. Of. Everyone! The best way […]
Understanding Others and Building Trust
Today the focus is going to be about building trust through understanding the style and the behaviors of co-workers, direct reports, and supervisors. We have talked before about developing deeper rapport. As a leader, it is important to create a bond, a rapport, a relationship with the people you are leading. Here are some steps […]