Soft Skills and Hard Dollars
Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.
Respect, Listen, Empower, and Be Civil
re·spect \ri-ˈspekt\ nouna feeling that someone is important, and should be treated in an appropriate way In the face of conflict and upset, we at Improving Communications have taken time to reflect on what has been happening in our nation, and how we can play a part in making the world a better place […]
Communicating Value
Communicating Value: The value lies in the benefits that the buyer gets.
Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.
Performance Evaluation – Improving Your Process
Evaluating staff is crucial for setting standards and improving the organization. When a performance evaluation is carried out properly, those involved see justice served when a superstar is recognized, and the underperformer corrected.
Spelling Rules (It Really Does.)
Spelling rules in English can be challenging and confusing. There are a few rules to follow as well as some important exceptions to remember.
Something About You and I
e about grammar in the workplace. It’s was so spot-on, that we had to share it with you.
Pat Mastelotto on Listening
As a rock musician, I don’t read music. I play by intuition. That is, I listen and react. That’s why I play better when I listen.
Customer Service 101 (Part 2)
Customer Service 101. Serving people is not always easy. In fact, it’s a great challenge. Yet, in the final analysis, the customer is the most important person to a business. Why? Because that customer, spending money, helps to ensure that each job at the business is kept (and perhaps more will be created). After all, when […]
“Mispronunciated” Words: Mispronounced Words Matter
Mispronouncing a familiar word can convey to a listener that you are not as knowledgeable as s/he might think you are.