Riding Retro With Billy Joel
A Modern Ride, With Classic Pride In “a town known as Oyster Bay, Long Island,” stands a storefront called 20th Century Cycles, owned by Billy Joel. This international music icon has sold over 150 million records worldwide and won six Grammy Awards (as well as many other awards and honors, too numerous to mention). Since […]
Mark Egan: “Listen and Be In The Moment”
Listening is being acutely aware of the information that we receive from not only our auditory sense, but from our internal awareness of being.
How to Maximize Human Capital ROI
Appeared in HR Professionals Magazine | April 2012 by Richard J. Atkins What’s Good For the Goose (Is Not Always Good For the Gander) Most leaders in industry have realized that employees are productive in different ways. Some work better in the morning, whereas others “come to life” at other times during the day. There […]
Are Listening Skills a Lost Art?
Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.
Noise or Noises – Which Is Correct Grammar?
A pair of friends disagreed on which is correct. Is it “noise,” or “noises”?
From what you know, what would you say? Which is correct?
Take A Hard Look At Your Customer Experience
Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the bigger question is: Does management even know these issues exist? When was the last time you tested your own company’s customer service to experience it firsthand? […]
Run-On Sentences & Fragments
Mistakes in your writing can cost you dearly. Recently I heard one of my clients say that when she gets a resume containing errors, it goes immediately in the “unacceptable” pile. Make sure your writing is correct by addressing the completeness of your sentences. Run-on sentences contain two or more independent thoughts not separated by any […]
Almost Heaven: Surviving a West Virginia Motorcycle Crash
By Dr. Richard J. Atkins People sometimes ask me why I go on Adventure rides alone. The answer is that it’s a great challenge to find a riding partner who can do what I like to do (and keep up): ride unpaved roads as much as possible, and who can exit work for 10-15 days at […]
Self-Knowledge = Better Relationships
It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.