Class Description

The Email Etiquette Course is an interactive, instructor-led course designed to help professionals communicate more effectively and efficiently through email.

This class is perfect for professionals looking to refine their email skills, whether they are new to professional email communication or seeking to enhance their existing expertise. This 2-hour virtual class covers essential topics to enhance email etiquette and productivity.

By the end of the session, participants will be able to organize their ideas more clearly, say what they mean in fewer words, and communicate with confidence. They will become more productive, feel better about their performance, and create a real dialogue with their audience. Better communication means happier customers, both inside and outside the organization.

Attendees will be able to:

• Write clearly. Make a great impression and show off expertise.
• Save time. Be more efficient with writing. Learn to cut down on wasted time and boost productivity.
• Build rapport. Craft concise, friendly messages for both internal and external customers, making the workplace more productive and pleasant.

TOPICS

• Power of Email – Understand why email is a powerful communication tool.
• Clear Messaging – Learn to define the purpose of your email for effective communication.
• Preparation – Discover key steps to prepare before drafting your email.
• Tone and Structure – Master conveying tone, organizing paragraphs, and including the right details.
• Best Practices – Learn about subject lines, CC/BCC use, avoiding all caps, and proofreading.

Register for this class and you will be sent ONLINE login instructions prior to the class date.