Improving Communications | Leadership Training and Public Speaking Class

Epic Fail: Proofread Your Writing Before Going To Print

Epic Fail

What is an “Epic Fail”? The term, “FAIL” is widely used as an Internet trope where people superimpose the word, “FAIL” on images of the unsuccessful, or that which does not live up to what is expected. Usually, these FAILs aim to make people laugh and are quite funny. A few years ago, a teacher […]

Capital Ideas: Majuscules and Minuscules (Using Capital Letters)

Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may think that you don’t know what’s correct (or even worse, don’t care). It may send a message to others that makes you look thoughtless. None of us would […]

Customer Service 101

Customer Service 101

Creating the right customer service image.

“Service” simply means ”work done for another.“

Elevate Your (Writing) Style

Elevate Your Writing Style

Having a higher-level writing style means being formal. Formal writing (following form, custom, rule) shows the highest degree of respect for the audience.