What is your productivity style?
A good leader will realize that employees are productive in different ways. Some people work well in the morning, whereas others “come to life” at other times during the day. There are those who achieve best when they’re given very clear-cut instructions, yet the opposite preference may see this as “micro-managing.” It can easily be said that our staff members […]
Does Your Résumé Present You As Trivial Or Important? Résumé Writing Tips.
Does Your Resume Present You As Trivial Or Important? Selling with Your Resume.
A Public Relations Nightmare
Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands of an airline carrier.
Linguistic Precision
Linguistic Precision = Less Explaining Later “If you want to try a good dish at the restaurant, order the ‘Linguistic Precision.’ It’s not bad!” What does “good” really mean here? What does “bad” mean? Help your audience. Choose exact words to express your idea. That’s linguistic precision. “Nice,” “good,” and “bad” are vaguedescriptive words. They don’t tell […]
Customer Service – An Emotional Experience
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer […]
Pluralses or Plurals’s – Learn to Pluralize Correctly
What’s the plural form of “deer”? Do you know how to pluralize correctly? Getting it wrong, and having your error discovered means a loss of credibility. Forming plurals of nouns correctly will show your audience that you’re smart and can communicate with respect. That is why we cover this in our business writing class. apple […]
Phone = Vehicle For Excellent Customer Service
Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.
Do you MANAGE? Do you SUPERVISE? Do you LEAD?
There are many definitions of Leadership. Do you manage, supervise, or lead?
Speech Preparation – Giving a Presentation
Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. This is the answer to today’s subject line. In the painting world, prep time is greater than actual paint time. Remember – prep is extremely important if you […]