Avoid Filler Words and Verbal Tics
When speaking in front of an audience, it can be very easy to fall back on filler words and verbal tics. You probably don’t even know that you are doing it! It’s distracting when a speaker continuously says “um” or “ah” during a presentation. It can even make the speaker sound like s/he’s not sure of […]
Kasim Sulton: One Word—Focus
Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.
Happy Thanksgiving! (Gratitude)
Gratitude, Defined This week’s reminder comes from the Merriam-Webster Online Dictionary. It’s the definition of “Gratitude.” How you look at the world will affect the amount of thankfulness you have. Take a look at this definition and remember what you’re grateful for in your life. gratitude noun grat·i·tude \ˈgra-tə-ˌtüd, -ˌtyüd\ Definition: a […]
what if i use poor grammer will they hire me
Breathe deeply. Relax. “Poor Grammer”? This week’s headline was intentional. That’s a relief, right? We were sent an article that appeared in the Harvard Business Review. It was shared by an Improving Communications friend (and recipient of Defender of the Language award), Michael Rudegeair. Kyle Wiens, author of “I Won’t Hire People Who Use Poor Grammar. Here’s […]
A Good Time with the Mets at Citi Field
It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in […]
What Every Sentence Has: Subject and Verb
One of the basic aspects of proper sentence structure is ensuring the correct agreement between the subject and verb.
Pluralizing Last Names
Do you know the correct methods for Pluralizing Last Names? Making the plural form of a proper name can be challenge without this information. Use it to be spot-on, and be able to handle someone else’s name with the greatest of respect (by getting its plural form correct!). Last letter(s) of last name What […]
BuyTheCase Study: A Lost Opportunity To Turn an Angry Customer Into a Fan
Customer Service is all about treatment. The story that follows shows how a company can meet the needs of an angry customer, yet lose his/her business because of the customer experience. On the other hand, an organization can fail to meet a customer’s needs, yet retain loyalty and repeat sales by giving the customer respect […]
Say What You Mean: Opinion and Fact
Opinion and Fact Depend On Audience Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friends, instead of saying that something “is the best,” say, “I think it is the best.” Here is where phrases like “I feel,” “I think,” and “I believe” work very […]