Making A Great First Impression
A first impression takes only seconds to form, and can be very difficult to change. Most importantly, that first interaction will set the tone for any opinion or relationship that may follow. Be prepared.
Avoid These Blunders During Customer Engagement
Sometimes it makes no difference how good your product is or how strong your staff is, customers always remember their communications with your company.
Avoiding Death by Powerpoint
Stacking the Deck! Many PowerPoint presentation slides used in executive presentations are just awful. Most people cannot read and listen at the same time. Remember, your slides are supposed to augment your presentation, not BE the presentation. Here are some tips from our public speaking and presentation skills course. Use these ideas to streamline your PowerPoint and […]
Practice Makes Improvement
The research is done. The speech is ready. After piecing it all together, now comes the time to spend countless hours learning what to say during the actual presentation. There are many different methods to the art of practicing. But whether you decide to remember by making note cards (or an outline), reciting the information […]
Acknowledge – an Important Customer Service Principle
Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.
Jargon & Clichés – Just Low-Hanging Fruit
When jargon and clichés are used to the point of being meaningless, they waste time and effort, and sometimes just add to the confusion.
Good Customer Service = Good Information
Effective Customer Service means giving people good information so that they know what to do to navigate well in your place of business.
What Do You Need – Leadership Characteristics
If you lead other people (and even if you don’t), there are a number of character traits worthy of attention and development to ensure the best possible relationships with everyone.
Fifteenth Birthday – Thank You
Improving Communications is 15 years old! That’s a significant accomplishment. The Small Business Association claims that 30% of new businesses fail during the first two years, 50% during the first five years and 66% during the first 10. We managed to get past a lot of hurdles, despite many standard new-business challenges. When Improving Communications […]