Is HR a Moneymaker?
It is easy not to see HR as a moneymaker. But an HR department actually protects businesses from significant financial loss.
English Degree Preferred
Hiring a tech writer or copy writer? Have you thought to consider that an English degree would come in handy? There is a readwrite article by Matt Asay, vice president of business development and corporate strategy at MongoDB, Inc. In his article, the author makes a strong case for why we need good writers on staff in all our business ventures. It’s well […]
Leadership Training: The Power of Praise
Praise is an extremely powerful motivator. When praised, people feel good about themselves. Subsequently, they perform better. Don’t underestimate the power of praise. Why don’t we praise others more? It’s often easier to criticize or say nothing. But constant criticism is bad. It kills ambition. It creates a negative workplace. Employees feel unappreciated and do […]
Is Selling A Bad Word?
As concepts and activities, “sales” and “selling” are fundamentally positive, although some people believe that they are bad words.
Nick Beggs on Listening
Nick Beggs is an English musician, noted for playing the bass guitar and the Chapman Stick. He is a member of Kajagoogoo and formerly Iona and Ellis, Beggs, & Howard. Nick has worked through the years with Steve Hackett and Steven Wilson. His current project is The Mute Gods. Listening Means Understanding Relationships There are […]
An Executive Summary About Executive Summaries
The Executive Summary may be the only thing the reader will read. It is your chance to gain an advantage and make the persuasive case, ultimately to promote the reason why they would want to select your ideas.
Emotional Intelligence
What do selling superstars excellent customer service agents brilliant leaders have in common? Emotional Intelligence (EI) is the ability to perceive, assess and positively influence one’s own and other people’s emotions. Emotions are habits, as old as the user. EI Includes: Self-awareness – knowing your own feelings. Managing emotions – despite fear or anger. Self-starting […]
Customer Exit – Customer Service for the “Goodbye”
Sending away a happy customer, with a pleasant “goodbye” and a promise of future business, needs to be a priority.
What Is a “Bad Attitude”?
Attitude – noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact or state; a feeling or emotion toward a fact or state Have you ever eaten in a restaurant and realized along the way that your server had a bad attitude? It is not […]