Emotional Intelligence and Customer Service
In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.
The Power of Good Customer Service: The Illusion of Choice
Providing excellent customer service is crucial for the success of any business. It means goes beyond meeting basic expectations and creating remarkable experiences that leave a lasting impression. One effective strategy is to give customers the Illusion of Choice.
Anger In The Workplace
Anger is a normal emotion, but it can be destructive if it is not managed effectively. When there is anger in the workplace it can lead to conflict, a decrease in productivity, and sometimes in a worst-case scenario, even violence. There are many causes of workplace anger, including: Stress: Long hours, tight deadlines, and demanding workloads […]
Defining Company Values
Specific company values create a structure for the goals of the organization. It supports the company’s vision and shapes all decisions.
SPOTLIGHT: Vanessa Miller
Vanessa Miller is a Learning and Development Consultant with extensive experience in instructor-led, virtual, and in person training as well as all facets of the instructional design process.
Respect the customer – How do you communicate value?
Nothing says “We don’t care about you” more than a robo-call from one of the businesses that I use. Respect the customer.
3 Essentials for Negotiating in a Sale
“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy When you work in sales, you already know that negotiation is essential for any deal. Any entry-level salespeople can tell you this. But how do you go about finding that sweet spot of give and take? Negotiating […]
HR Transformation: The Future is Digital
Digital Transformation – Have you heard that term a lot recently? Everyone involved in a business to adapt to support organizational goals.
Pauses When Speaking – No Need To Avoid Silence
Use silence to add to the effectiveness of a speech. Dead air is not always “bad.” Consider it the sound of the audience thinking.