More Essentials For Customer Service Skills
Last week we talked about 3 Essential Qualities for Customer Service – here are a few more to take under consideration.
3 Essential Customer Service Qualities for Business Growth
Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.
Anger and Conflict Management
Just because anger is a valid emotion, that doesn’t mean there is no need to manage it. It is up to each one of us to take control of ourselves whether at work, at school, or at home as best as we can.
A Bad Customer Experience
A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.
Simon Phillips on Listening
In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.
The Persuasive Speech
How can we get people to do what they don’t want to do? The simple answer is that they need to see that what they currently do or have doesn’t work (well) and that if they do something different (better), they will benefit by taking the action.
Online Presenting Best Practices
The online-presenting means that we all use web-based video conferencing tools to allow users to meet online, with or without video. Improving Communications online classes use video, audio, and screen-sharing, as well as instructor/facilitator led, activity-based learning.
Not Being Self-Centered: It’s So Easy, UB4me Can Build Relationships
Did You Know It Is Not All About You? Not Being Self-Centered: UB4me I want you to think about this. I think we should all speak less about ourselves and focus more on others. I do this, and it’s quite effective. I encourage you to do the same. I will be more memorable to people by showing that I’m interested in them. That […]
Walk-In Customer Service
Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor’s office, an insurance company, or even a communications skills training company—customers enter, conduct business, and then leave. The real level of service is found, not in how the providing staff solves problems. Service, on […]